다운로드 Microsoft : MB2-714 질문 & 답 PDF & Test Software

바쁜 직장인에게 Microsoft Dynamics CRM 2016 Customer Service 시험 준비는 결코 쉽지 않은 일입니다. PassTIP의 MB2-714 연습문제는 출퇴근 시간에도 활용하실 수 있도록 세 가지 버전으로 제공됩니다.

Microsoft MB2-714 시험 개요:

Microsoft MB2-714 시험 요강 주제:

Microsoft MB2-714 시험 Q&A 한눈에 보기

최신 Microsoft Dynamics CRM MB2-714 무료샘플문제

문제 #1

You are working on a task from a queue. You fail to finish before the end of your shift. You need to ensure that the users on the next shift can What should you do?

A. Assign the task to a queue.
B. Create a new queue item.
C. Share the task with a queue.
D. Release a queue item.

문제 #2

You have a routing rule set that routes cases to various queues. The rule set is activated.
You need to identify in which scenarios the routing rule will be applied to a case.
Which three scenarios should you Identify? Each correct answer presents a complete solution.

A. when Save 81 Route is clicked from within a record.
B. when multiple cases are selected and Apply Routing Rule is clicked.
C. when a new case is created by using an Automatic Record Creation Rule.
D. when a new case is created manually and Save is clicked from within the case.
E. when the record is assigned to a new user.

문제 #3

Your company has a Dynamics CRM organization that has the following characteristics:
* The organization has 1,000 active users.
* The users access CRM by using the web client and mobile devices.
* Managers are responsible for updating all of the account records.
* All of the users are responsible for creating and updating case records.
The company is evaluating whether to implement Unified Service Desk.
You need to identify the characteristic of the company that will prevent the successful use of Unified
What should you identify?

A. Managers are responsible for updating alt of the account records.
B. All of the users are responsible for creating and updating case records.
C. The users access CRM by using the web client and mobile devices.
D. The company has 1,000 active users.

문제 #4

Your customer service agents use two custom entities named Entity 1 and Entity2.
You need to organize the records for Entity1 and Entity2 so that they appear together in a single location.
What should you do first?

A. Create a personal view.
B. Enable the entities for access teams.
C. Create a system view.
D. Enable the entities for queues.

문제 #5

You have a customer who purchased two support contracts from your organization. One support contract is for a product named ProductA and the other support contract is for a product named ProductB.
You need to ensure that only a contact named Contact1 can open cases for ProductA and only a contact named Contact2 can open cases for Products.
What should you use?

A. service level agreements (SLAs)
B. parent-child inheritance rules
C. entitlements
D. routing rules

질문과 대답: